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Privacy Policy

Privacy Policy

1) Introduction and contact details of the responsible party

1.1 Introduction

We are pleased that you visit our website and thank you for your interest. Below we inform you about the handling of your personal data when using our website. Personal data means all data by which you can be personally identified.

1.2 Contact details of the responsible party

The person responsible for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is:

CLOUVOU GmbH
Mittelweg 43, 25479 Ellerau, Germany
Tel.: +494106 9789940
E-Mail: info@clouvou.com

The responsible party is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data.

2) Data collection when visiting our website

2.1 Server log files

When using our website for informational purposes only, we only collect data that your browser transmits to the server (so-called "server log files"). This includes the following data:

  • Our visited website
  • Date and time of access
  • Amount of data sent in bytes
  • Source/referral from which you accessed the site
  • Used browser
  • Used operating system
  • Used IP address (possibly anonymized)

The processing is carried out in accordance with Art. 6 para. 1 lit. f GDPR based on our legitimate interest in the stability and functionality of our website. Data is not passed on or otherwise used, except when there are concrete indications of unlawful use.

2.2 SSL or TLS encryption

This website uses SSL or TLS encryption to protect the transmission of personal data and other confidential content. You can recognize an encrypted connection by the string “https://” and the lock symbol in your browser bar.

3) Hosting & Content Delivery Network

Shopify
For hosting our website, we use the system of Shopify International Limited, Victoria Buildings, 2nd Floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland. Data is also transferred to Shopify Inc., Canada. An adequate level of data protection is ensured by an adequacy decision of the European Commission.

4) Cookies

We use cookies to design our web presence.

  • Session cookies: These are automatically deleted after closing the browser.
  • Persistent cookies: These remain longer on your device and store page settings.

The processing is carried out in accordance with Art. 6 para. 1 lit. b GDPR for contract fulfillment or according to Art. 6 para. 1 lit. f GDPR to improve the functionality of the website. You can set your browser to inform you about the setting of cookies. If cookies are not accepted, the functionality of the website may be limited.

5) Contact

5.1 Trusted Shops

We use Trusted Shops for review reminders. After your explicit consent according to Art. 6 para. 1 lit. a GDPR, we transmit your e-mail address to Trusted Shops AG, Subbelrather Str. 15c, 50823 Cologne, Germany.

5.2 Contact form and e-mail

If you contact us via the contact form or by e-mail, your personal data will be processed exclusively for the purpose of handling your request.

6) Data processing when opening a customer account

The processing of your data is carried out in accordance with Art. 6 para. 1 lit. b GDPR for contract fulfillment. Deletion of your account is possible at any time.

7) Use of customer data for direct advertising

When you sign up for our newsletter, the dispatch is done using the so-called double opt-in procedure to ensure that you actually want to receive the newsletter.

8) Data processing for order fulfillment

8.1 Transmission of image files for order processing

If you send us image files for product personalization, these are processed exclusively to fulfill your order.

8.2 Disclosure to third parties

To process your order, we pass data to the contracted shipping company and the credit institution.

9) Site functionalities

Trusted Shops Trustbadge
Our website includes graphic elements from Trusted Shops to display reviews. Browser information is transmitted to the provider in this process.

10) Tools and others

Accounting software
For accounting, we use cloud-based services such as Wolters Kluwer, Amainvoice, and DATEV.

11) Rights of the data subject

You have the following rights under the GDPR:

  • Right of access (Art. 15 GDPR)
  • Right to rectification (Art. 16 GDPR)
  • Right to deletion (Art. 17 GDPR)
  • Right to restriction of processing (Art. 18 GDPR)
  • Right to object (Art. 21 GDPR)

12) Duration of storage of personal data

The duration of storage is determined by the respective legal basis, the purpose of processing, and the statutory retention periods.