Definitions and Key Terms

•     Company: “Company,” “we,” “us,” or “our” refers to Clouvou Inc., responsible for this policy for our United States store.

•     Customer: the company, organization, or person that signs up to use the Clouvou Service to manage its relationship with its own consumers or service users, where applicable.

•     Device: any internet-connected device, such as a phone, tablet, or computer, used to visit Clouvou and use the Services.

•     Service: the service provided by Clouvou as described in the relative terms and on this platform.

•     Website: www.us.clouvou.com.

•     You: a person or entity registered with Clouvou to use the Services, or a customer of our United States store.

Return & Refund Policy

Thanks for shopping at Clouvou. We appreciate that you like the stuff we build, and we want to make sure you have a rewarding experience while exploring, evaluating, and purchasing our products.

As with any shopping experience, there are terms and conditions that apply to transactions at Clouvou. By placing an order or making a purchase, you agree to the terms set forth below, along with Clouvou's Privacy Policy.

You may return most items within 100 days of delivery. If you'd like to return a product for a change of mind, the guidelines are:

•     The package needs to come back with the original receipt of purchase.

•     The product has to be in the same packaging we sent it in.

•     The product has to be damage-free. A returned item found damaged may have its refund reduced or declined.

Items That Arrive Damaged or Defective

If your item arrives damaged or defective, contact us within 14 days of delivery with photos of the damage and packaging, and we will arrange a free replacement, repair, or full refund, including return shipping, at no cost to you.

Refunds

We at Clouvou are committed to serving our customers with the best products. Every item you choose is thoroughly inspected, checked for defects, and packaged with the utmost care to ensure you fall in love with it.

Sadly, there are times we may not have your chosen product in stock, or may face issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be notified about this in advance so you don't have to worry unnecessarily. If you paid via online payment, you will be refunded once our team confirms your request.

We carry out a thorough quality check before processing the ordered item, and take the utmost care while packing so items won't get damaged during transit. If your item does arrive damaged, please see “Items That Arrive Damaged or Defective” above — that process, not a general transit-damage disclaimer, governs what happens next.

Once we receive and review your returned product and it follows the guidelines addressed above, we will process a refund to your original payment method within 5-15 business days.

How to Start a Return

Email us at support@clouvou.com with your order number. Because most Clouvou furniture ships via freight carrier, we will arrange pickup directly with you rather than asking you to ship the item back yourself.

Shipping

Clouvou is responsible for return shipping costs. Every returning shipment is paid for by Clouvou, even if the item didn't have free shipping to begin with.

We aim to ship orders within the timeframe stated at checkout. If we can't meet that estimate, we will notify you and offer the choice of waiting, a substitute, or a full refund, consistent with the FTC's Mail, Internet, or Telephone Order Merchandise Rule.

Governing Law

This Return & Refund Policy is governed by the laws of the State of New York and applicable U.S. federal law, without regard to conflict-of-laws principles, and applies solely to our United States store. You consent to the exclusive jurisdiction of the courts of the State of New York in connection with any action or dispute arising between the parties under or in connection with this Policy.

Your Consent

By using our website, registering an account, or making a purchase, you hereby consent to this Return & Refund Policy and agree to its terms.

Changes to Our Return & Refund Policy

Should we update, amend, or make changes to this document so it accurately reflects our Service and policies, unless otherwise required by law, those changes will be prominently posted here. If you continue to use the Service, you will be bound by the updated Return & Refund Policy.

Contact Us

If, for any reason, you are not completely satisfied with any good or service we provide, don't hesitate to contact us and we will discuss any issue you're having with our product.

Clouvou Inc., 120 Wall Street, 20th Floor, New York, NY 10005, USA

Via Email: support@clouvou.com